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FAQs

General FAQs

What is the Todd Creek Village Metro District? 

It is a quasi-governmental entity called a special district that provides the water and irrigation services for the Todd Creek Village community.

What is a Special District? 

A special district is a political subdivision of the State of Colorado, which is established to provide community services such as (in our case) water, irrigation and wastewater services. They are all non-profit quasi-governmental entities that have the power to tax and provide any community services, except law enforcement. An elected board of directors, each of which must permanently reside or be property owners and registered in Colorado to vote, governs a special district.

When does the Board meet? 

The Board of Directors meets the 2nd Thursday of every month at 2:00 pm at the Todd Creek Golf Club, 8455 Heritage Dr., Thornton, CO 80602 unless otherwise posted. There are also special meetings scheduled when the need arises, which are also posted. All meetings are open to the public and are posted at least 72 hours before the meeting.

Who are the current Board members? 

Please refer to the Board of Directors page of this website.

Can I attend any of the Board meetings? 

Yes, the public is always welcome to attend any of the monthly Board meetings in person or via Zoom. Please see the upcoming meeting agenda for more information.

Where is the District’s office located? 

We are located at 10450 E 159th Ct. in Brighton, CO 80602. The office sits directly south of the Todd Creek Fire station on Havana.

Water FAQs

Where does our water come from? 

We source water from alluvial wells near the South Platte River.

What are my responsibilities regarding the water and irrigation pipelines? 

Todd Creek Village owns, operates, maintains, and repairs all the water and irrigation main lines. The main pipelines are the large pipelines that are generally located in the streets or open space, which serve more than one residence or facility. The property owner is responsible (owns) the water and irrigation service pipelines from the mainline connections to and throughout their home.

What could cause my potable water consumption to be higher than usual? 

High water consumption in homes is usually caused by leaking toilets. A single toilet leaking at a rate as little as ¼ of a gallon a minute can consume as much as 11,000 gallons of water in a month. If you think you have a leak in a toilet it should be checked and repaired as soon as possible to avoid high water consumption.

Why do we have two water meters? 

One water meter is for potable (tap) water only. The second meter is for non-potable water used for irrigation only.

How do I locate my water meters? 

Potable meters are generally located in your basement or a meter pit in the front or rear of the property. Irrigation meters are in a meter pit in the front or rear of the property.

How does the District read meters? 

The District reads your meter once a month. The information is transmitted by radio as a district operator drives by your home.

If I suspect a leak in my system, but am unable to find it what do I do? 

If you suspect a leak in your system but are unable to locate it, we recommend you call the appropriate professional to evaluate your system, such as a landscaper or sprinkler installer for suspected irrigation leaks and a plumber for suspected potable water leaks. District personnel can be scheduled to come to your property, but please note that District personnel cannot work on equipment not owned and provided by the District. Additionally, a service fee may apply for any service visits in which the issue is determined to be outside of the District’s scope of responsibility.

If I have a confirmed leak in my home, what should I do? 

For minor leaks: Isolate using valves in your home. You can then self-repair or call a plumber.

For major leaks (leaks that present a danger of damaging property): Isolate using valves in your home. You can then self-repair or call a plumber. If you are unable to locate the appropriate valve the district can dispatch an operator to shut off the water to your house. Please note that service fees may apply.

Water Quality FAQs

What is a Consumer Confidence Report (CCR)? 

The CCR is an annual water quality report all public water systems are required to provide. Each customer of the Todd Creek Village Metro District (TCVMD) has the opportunity to review it 24/7 on this website. The report lets the customers of TCVMD know what contaminants are in their drinking water, their concentrations, and how these contaminants may affect their health. View Consumer Confidence Reports (CCRs).

Why would a current CCR contain results from a previous calendar year? 

The reason for the report containing results from the previous year is based on the sampling requirements from the Colorado Department of Health and Environment (CDPHE), along with the Environmental Protection Agency (EPA). Some of those required samplings occur each month and others occur at different times of the year based on water usage and when a contaminate may be more likely to be found in the water. So, to provide a complete CCR report for the entire year, along with providing sufficient time for the public water systems to prepare the report, the CDPHE allows six months for the water provider to prepare and distribute the report to its customers.

When are the CCRs made available to the residents of Todd Creek Village? 

Every community water system is required by law to provide its customers with a water quality report, also known as a Consumer Confidence Report (CCR), by July 1st of each year.

Does the annual water quality report indicate we have quality water? 

Yes, you can be assured that TCVMD continues to meet and/or exceed all State and Federal water quality standards as set forth by the 1996 Safe Drinking Water Act and any other subsequent revisions. See for yourself by reviewing the current CCRs.

Lead in Water

Where does lead come from? 

Lead is a common, naturally occurring metal found throughout the environment. It seldom, however, occurs naturally in water supplies like rivers and lakes, and is rarely present in water coming from a treatment plant.

How can lead get in the water? 

In your water system lead most commonly enters drinking water by leaching from your homes plumbing fixtures or repair work using solder that contains lead. Solder that contains lead was banned for use in drinking water pipes in 1986, repairs made by homeowners using old solder could still contain lead.

Does the District test for lead? 

Todd Creek Village performs semi annual tests to determine how much lead is being absorbed by the water. This information can be found in the CCR.

What can I do to prevent lead in my water? 

When self-repairing ensure you use solder that is lead free. Do not install any fixture or line that contains lead in your plumbing system.

Water Clarity/Discoloration

What should I do if my water is discolored? 

If discoloration occurs, try running only the COLD water at one faucet for about 5 minutes and you should see that the water becomes clear. (Note that because running the hot water rather than cold water pulls from the hot water heater, the water may not run clear.) If the water doesn’t clear up after 5 minutes, wait for a few hours and try running the cold water only again. If the water is still discolored, please contact us so we can determine and correct the problem.

What causes water to be discolored? 

Discoloration in drinking water can be caused by may factors including sediment being stirred up in the distribution system during flushing operations, water chemistry issues, and even poorly maintained water heaters.

 

Is the water safe to drink if it is discolored? 

If you notice discolored water in your home and have verified that it is discolored on both the cold and hot water after following the instruction in the FAQ section “What to do I do if my water is discolored”, please contact the office immediately. While most of the incidents that occur simply change the color of the water leaving it safe to consume, Todd Creek investigates all reports of discolored water identifying the cause and ensure the water is safe for consumption.

Can I still do laundry when the water is discolored? 

It is recommended that you do NOT wash clothes when there is any discoloration in the water to avoid the possibility that it could stain any clothing – especially whites.

Irrigation FAQs

Why is irrigation and tap water on separate systems? 

The Todd Creek Village area is on a dual-pipe system. Dual piping is a system of plumbing installations used to supply both potable (tap) water and raw (untreated) water for irrigation to a home or business. Under this system, two completely separate water-piping networks are used to deliver water to the user.

What is irrigation (raw) water? 

Raw water is natural water found in the environment and has not been treated, nor have any minerals, ions, particles or living organisms removed. Raw water is for irrigation only and thus is NOT safe to drink, cook with, showering or bathing in.

Why is irrigation water cheaper than tap water? 

Because irrigation (raw) water doesn’t go through a purification process there are less costs to distribute to homes and businesses. Irrigation water, like tap water, does have distribution costs.

Why is there no mixing irrigation with tap water? 

For safety and health reasons, mixing the waters or interconnecting them is illegal.

Is irrigation (raw) water better for plants? 

Yes, because it hasn’t been purified or chlorinated, plants actually prefer its raw nature.

How can I water my lawn and still conserve water? 

An easy way to conserve is to water early in the morning to prevent excessive evaporation. You can also use a sprinkler that makes large drops to ensure that your yard gets the water it needs to flourish under the restrictions. Watering can also be reduced by selecting low water demanding plants. Water-wise plants such as native plants, perennials and bushes will reduce your water bill while still adding a lot of color to your yard.

Can I use potable (tap) water to irrigate (outdoor watering)? 

The use of potable (tap) water for irrigation (outdoor watering), is NOT allowed by the District. Customers that use the potable for irrigation will be subject to all penalties as outlined in the Districts Rules and Regulations.

Rates and Fees FAQs

When am I invoiced for my water usage? 

The District sends out water statements on the last business day of each month.

When will I receive my monthly water invoice? 

You should receive a statement around the 5th of each month. If you have not received your bill, please call our office to request a reprint. If you have registered an online billing account, you will be able to see your bill on the 1st of each month.

When is my water payment due? 

All payments should be received by close of business day on the 15th of each month.

What are the late payment fees? 

It is our hope that all customers are able to pay on time to avoid penalty, however, for those payments not received by the 15th of each month, the account will be assessed a $10 or 5% penalty (whichever is greater) on the unpaid balance.

Can I make an advance payment? 

Absolutely. If you are going to be out of town, you can pre-pay by check or online via our website.

Do you offer direct-electronic pay from my bank account? 

Yes. The link to our third-party online payment processor site is available on the home page and under the District Information tab – both labeled “Pay Your Bill”. Please note the processor charges a $1.95 fee for one-time ACH payments. AutoPay, when signed up with ACH information, is a fee-free way to pay online.

Can I pay with a credit card? 

Yes. For one-time or AutoPay transactions using a credit or debit card, the service fee is 3.25% with a minimum of $2.95. Online payments follow the banking rule–if made after 4pm, the payment will be posted with the next business day’s date.

Please note that the associated transaction fee will appear as a separate line item from your water bill on your card statement as it comes from InvoiceCloud, our online billing software provider. If this transaction fee charge is declined (for any reason including if you mark it as an unknown purchase), your water payment will not be processed.